Reporting on the activity of your community users is important. Reports can help identify trends, location-specific activity, and engagement across all areas of the app. The reports are interactive, allowing you to drill down to data within the graphs to assist with reviewing incidents from specific times of interest.
Incident Reports
By Volume - How many were received during a given time range? How many specific to XYZ High School or all high schools?
By Type - Which inquiry types did we see during winter break?
By Status - When did we see most campuses closing their inquiries? When were there a spike of inquiries being opened?
By Label - Use labels to identify and report on specific inquiry types. What time frame did we see our label "Snapchat" increase? Were there any particular students that caused this influx?
By Action - What is our most commonly used action to resolve inquiries? Detention? Counseling? How can we pair that information with what we're seeing as our most frequent inquiry types?
Crisis Text Line Reports
Utilize this report to see volume activity across the district or individual schools to understand how active the community is engaged with this part of the app. Once you've selected a custom date range you may export the displayed graph to showcase trends across days, weeks, or months.
Example: Custom Date Range = One Year, View = By Week
Resource Reports
Utilize this report to see volume activity across the district or individual schools to understand how active the community is engaged with this part of the app. Once you've selected a custom date range you may export the displayed graph to showcase trends across days, weeks, or months.
Resources are also able to be reviewed based on engagement type. Did the user click the link to the website or select the link that placed a phone call or text?
